Helping Arkansas Hear
An Audiology Center You Can Trust
In October 2013, Pinnacle Hearing opened its first location in Little Rock led by Dr. Mary Chatelain. In January 2014, a second location was opened in Camden. Pinnacle Hearing was founded on biblical principles and grassroots efforts. We serve the community with their hearing health and beyond.
The name Pinnacle Hearing has been derived from both the local icon Pinnacle Mountain and the medical term Pinna.
Located 5 miles West of Little Rock, the 1,011 ft Pinnacle Mountain has become a local icon. Its conical shape and towering presence is clearly visible from much of Little Rock, making it an easily recognizable geographic feature. In concert with this is the word Pinna which is a medical term for the anatomy of the outer ear. This is the first of many steps in hearing because it funnels sounds to the middle ear system.
What Sets Us Apart
At Pinnacle Hearing, we make sure to give each of our clients access to the best and world-class hearing test practices to get the most accurate results. We believe that the journey to healthy hearing begins with getting accurate results.
We also offer tinnitus evaluations, custom ear molds, and a wide range of advanced hearing protection. Pinnacle Hearing is also an advocate of educating everyone about the importance of healthy hearing. We carry out our social responsibilities through our Hearing Health Programs and educational seminars.
Enhance Quality of Life: We help patients and families enjoy a higher quality of life through education, relationship building and providing the highest level of hearing healthcare in Arkansas. At Pinnacle Hearing we strive to have a practice which enables our team to meet patients needs and allow time for continued professional growth.
Build Relationships: We create an environment for our employees and patients that support relationship building. Our goal is to treat each patient with respect, kindness, dignity and courtesy.
Expand Education: Throughout the year, we attend health fairs and host events where patients and their families can learn more about hearing loss, our services and get connected to others in similar situations. These informational programs and screening events educate the public about the benefits of audiology services. The Pinnacle Hearing team is made up of individuals who are enthusiastic boosters of the benefits of hearing evaluations and hearing aids.
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Contact Arkansas’ best audiology practice today.
Quality Hearing Services For Arkansas
At Pinnacle Hearing, you can expect the highest quality audiological care available, right here in Little Rock and Camden Arkansas.
We provide a range of services including hearing testing, hearing aid fittings, tinnitus management and much more.
Hearing aids are battery-powered electronic devices designed to improve hearing. Hearing aids come in many different styles and sizes and also vary in technology and connectivity.
Pinnacle Hearing is an authorized provider of the following hearing aid brands: Oticon, Resound, Widex, Signia (formerly Siemens), Phonak and Starkey.
Hearing tests are designed to provide an evaluation of a person’s sense of hearing. This test is most often performed by an audiologist using an audiometer. An audiometer can determine a person’s hearing sensitivity at various frequencies. Aside from using an audiometer, there are also other hearing tests available, such as the Weber test and the Rinne test.
Tinnitus is often described as “ringing in the ears,” a phenomenon that is used to describe hearing sounds that are not externally present. In most cases, tinnitus is caused by an underlying condition, such as a problem with the circulatory system, age-related hearing loss, or an ear injury. Determining the root cause of tinnitus is essential in creating the correct treatment plan.
Ear Wax Removal
When it comes to earwax removal, using cotton swabs, ear candles, or other pointed objects is highly discouraged. Why? It could push the earwax deeper into the ear canal, making it more difficult to remove. Pinnacle Hearing offers safe and professional earwax removal services performed by audiologists who know the ins and outs of the ear.
Redux Hearing Aid Drying System
Moisture is one of the biggest enemies of hearing aids. Did you know that moisture is the most common reason for hearing aid malfunction? Redux Hearing Aid Drying System comes to the rescue by offering professional solutions to removing harmful moisture in hearing aids. Redux Hearing Aid Drying System is available at Pinnacle Hearing.
Hunters are more likely to develop hearing loss, specifically high-frequency permanent hearing loss. Individuals with high-frequency hearing loss report that they can hear but not clearly. They end up not getting their hearing tested because they don’t realize that they actually have hearing problems.
Reconnecting You To
At Pinnacle Hearing we offer a full range of affordable services, from hearing evaluations to hearing aid fittings. We are committed to helping Arkansas hear.
When was your last hearing aid checkup? Small adjustments or software installations make a difference in how you hear. At Pinnacle Hearing we recommend having a hearing aid checkup every six months.
Better Hearing Starts at Pinnacle Hearing
Pinnacle Hearing restores health and facilitates rehabilitation of the hearing system. Our team is committed to utilizing the latest technology and advancements in hearing care to improve the quality of life for our patients. When our patients become actively involved in communication we see the positive impact it has in their relationships which directly impacts their life and the community.
Thriving Relationships, Meaningful Life
Adults with hearing loss are five times more likely to develop dementia, that’s why at Pinnacle Hearing we utilize cognitive screening with all our patients.
At Pinnacle Hearing we have a big heart for law enforcement, firefighters and school teachers. We understand how important hearing is to these occupations. Hearing allows you to be…… loving, compassionate, understanding, helpful, forgiving, honest, polite, patient, welcoming and open.
That is why we offer a hearing aid savings program for these individuals. This is an ongoing expression of appreciation from Pinnacle Hearing to those who serve, educate and help keep us safe!
The Pinnacle Hearing Guarantee
Highly-individualized hearing solutions
We adhere to best practicesto give our patients the best hearing care services that include: cerumen removal, air and bone conduction testing, speech discrimination evalution, tympanometry, cognitive screening and real ear measurements. There is no need for concern if your hearing aids need to be sent in for repair because we keep stock aids on-hand for patients to borrow so you are never without amplification.
Our providers are thoroughly trained and receive over 10 hours each yearly in continuing education classes so they stay updated in the latest hearing aid advancements.
Unbeatable Customer Service
Didn’t purchase your hearing aids from Pinnacle Hearing? No problem. We offer service plans to all patients no matter where your hearing aid was purchased, we can help you make the most of the current technology you have.
All of our hearing instruments come with a 100% refund policy if you are not completely satisfied. At Pinnacle Hearing, amplified telephones are available at no cost to patients with verified hearing loss.
At Pinnacle Hearing we offer Curbside Hearing Clinic to our current patients. If you have any hearing aid issues, there is no need to schedule an appointment – just come during our curb-side hours and we will come out to your vehicle to help you.
"I lost my hearing in my left ear suddenly. After many months of working with an ENT, I to had accept I was deaf in one ear. That was before I found Dr. Mary Chatelain. She fit me with state of the art hearing aids that allow me to hear on both sides. After almost a year of not hearing in left ear, I can actually hear!"
"I wish I had taken the time to have my hearing checked years earlier. Dr. Mary's expertise has made a huge difference in my life!!"
“The staff at Pinnacle Hearing have been taking care of my hearing aid needs for 7 years. I enjoy seeing them. They do a great job with helping me hear.”
"I can actually hear my grandkids in the backseat when I am driving. These hearing aids are such a blessing"
Better Hearing Is Within Reach
Frequently Asked Questions
You can self-refer to an audiologist if you are ready to pay for audiology treatments out of pocket. If you self-refer, there is no need to contact a doctor. However, in the event that you plan to use insurance, you must first obtain a doctor’s referral. before you can use your insurance to fund the consultation, testing, and other associated charges. Some audiology clinics discourage walk-ins (save for current patients), while others welcome them. We propose that you contact your favorite clinic to save time and effort.
It is possible acquire a hearing test without getting a doctor’s referral. Walk-in hearing exams are available at many private hearing clinics. However, if you want to utilize your insurance to cover the cost of your hearing test you must secure a doctor’s referral, as most insurance companies need it as a basis for reimbursement.
People are sometimes perplexed about which professional to visit since the distinctions between audiologists and hearing aid specialists are so minor. There are, however, some significant contrasts between what these two professions can achieve for you. A hearing aid professional will conduct a hearing test and equip you with a hearing aid. Audiologists can evaluate and diagnose a broader spectrum of hearing and balance issues. Audiologists are more knowledgeable than hearing aid experts, and your doctor may send you to one to learn more about your particular situation.
To work as a hearing aid dispenser, you must be qualified, seek for a license, and have substantial experience with hearing aids. Meanwhile, an audiologist is a doctorate-level specialist in hearing anatomy. An audiologist must have a bachelor’s degree in audiology as well as a master’s degree in audiology. Before obtaining national certification and a state license, a supervised externship is necessary. For medically relevant treatments such as balance difficulties, impacted earwax, and noise-induced hearing loss, an audiologist may be more suited.
We are in network with most insurance companies and file claims for our patients. At Pinnacle Hearing, we are proud to offer insurance counseling to all of our patients. Some health insurance plans offer hearing aid coverage, but how and when you can use these benefits can get confusing. We are happy to walk you through the process so you fully understand your contract with your health insurance company.
Hearing aids are an investment that can greatly improve the quality of your life. That is why it is important to see an audiologist for a accurate hearing assessment and for hearing aid fittings and adjustments. The hearing aid technology on the market today opens up many different options for your needs and your budget. Schedule an appointment today to see what your options are!
The best hearing aid for your situation will depend on your individual needs. We follow the industry best practices and use the technology and advancements in hearing care to help you improve your quality of life. Schedule an appointment today to talk to one of our audiologists about the options available for you.
Feedback is the whistling sound that can be heard from the hearing device. Feedback occurs when the amplified sound comes out of the ear mold and re-enters the microphone. A properly-fitted hearing aid will sit securely in the ear and will not produce feedback.
If you experience feedback, it may mean that the earmold is too small or there might be too much earwax in the ear canal. Schedule a consultation with an audiologist for hearing aid adjustments or earwax removal.
This depends on the type of health insurance you have. Typically, Medicare does not cover the cost of hearing aids.
Our patient care coordinator at Pinnacle Hearing can check the benefits and coverage of your supplemental plan. Call us today at 501-225-6060 and we will collect the appropriate information to contact your insurance company on your behalf.
For patients with hearing aids, providers at Pinnacle Hearing can program an additional setting into your hearing aids called face mask mode. This mode will increase high frequency gain, increase noise reduction and also highlight the speaker to make communication easier, even when people are wearing masks.